Publicly owned Finnish organizations such as municipalities and hospital districts can now take the next step with providing services online since VideoVisit Ltd signed 4+4 years long framework agreement with KL-Kuntahankinnat regarding VideoVisit’s online customer care platform.
Public services directly to home
Online customer care platform introduce new online communication functionalities that will help public organizations to provide their services anywhere at anytime. Service supports online chat communication either traditionally via text, but it also enables a smooth transition from instant messaging to video call. In addition to instant chat module, the service enables booking video appointments via built-in online calendar.
Besides online doctor appointment toolsets (chat, online calendar booking system) the framework singed also covers a technical solution for online doctor appointments. This ensures that the healthcare chain stays unbroken also in the virtual healthcare services.
New possibilities for public healthcare services
The framework agreement signed between VideoVisit and KL-Kuntahankinnat benefits Finnish public healthcare providers who have been looking for new ways to provide healthcare services to Finnish people. VideoVisit® platform adds value especially to rural areas where long distances create a need for online doctor appointments and doctor consultations.
Besides working as a stand-alone platform, healthcare providers have found VideoVisit’s open API functions really useful. VideoVisit® platform can be integrated for example with patient healthcare record systems, existing online calendar booking systems or contact center software.
VideoVisit Ltd and Vivago Ltd, a Finnish pioneer in wellbeing and safety solutions for preventative care, have signed an agreement regarding a close co-operation in combining virtual care and wellbeing into one service concept. This holistic solution enhances home care service and provides significant cost efficiency.
Great feedback received from the unique service concept
VideoVisit and Vivago offer a solution that supports home care services and rehabilitation at clients’ homes by combining virtual visits with clients’ individual wellbeing data. This allows virtual nurses and doctors to follow client’s daily wellbeing on the on real time and plan virtual calls to client based on the information received from the wellbeing data.
In addition to this, real-time notifications inform about changes in the client’s wellbeing which enables care providers to react proactively and focus on individual care. When client’s wellbeing changes, home care provider has an instant access to client via video. For example, if an alarm is triggered either automatically by the system or by the client, a video call will be automatically opened between the service provider and the client.
City of Pori leads the way for others
Growing interest towards virtual care and wellbeing information have guided VideoVisit and Vivago to strengthen the partnership. Both parties see remarkable potential and opportunities with the strategic alliance, and most importantly the partnership will benefit both the service providers and clients.
A great signal of the positive feedback from the customer base are the first common customers. City of Pori has been the first Finnish municipality that has taken VideoVisit-Vivago service concept into use at home care and rehabilitation services.
VideoVisit Ltd and KL-Kuntahankinnat have signed 4+4 years long framework agreement which allows VideoVisit to provide its Virtual Care platform to all publicly owned Finnish organizations such as municipalities and hospitals.
City of Helsinki’s virtual care model can be spread across Finland
The signed framework agreement gives public healthcare providers possibility to follow city of Helsinki’s great example of utilizing virtual care platform in healthcare services. With VideoVisit Home virtual care platform public healthcare and care service providers can now.
For healthcare providers the main benefits of starting to use virtual care comes from cost efficiency. With a limited amount of resources healthcare provider can offer services via video to a greater number of clients than before.
Frontrunner position amongst digital healthcare developers
The framework agreement is a significant indication that the hard work and pioneer mentality in the virtual care market in Finland is paying off for VideoVisit.
– We are thrilled to get this opportunity to be involved in the digital healthcare reform in Finland. This long framework agreement gives public healthcare providers confidence to develop virtual care services in Finland together with VideoVisit. Besides offering our platform, we will also provide all our knowhow on setting up virtual care service processes, which we believe will give additional boost for spreading virtual care across Finland, explains Esa Ojala, CEO of VideoVisit Ltd.