VideoVisit Ltd, a leading provider of VirtualCare software for more connected and safer online healthcare services, has appointed Riku Mettälä as the new Chief Operative Officer. Mettälä’s appointment includes responsibility for the company’s Services department covering software R&D, SaaS production and customer management operations. Mettälä will also be a part of VideoVisit Management Board.
Seasoned professional to steer the launch of a new Virtual Care platform
Riku Mettälä joins VideoVisit from US Austin-based Silicon Labs, where he was leading Silicon Lab’s IoT software and tools portfolio. Riku has also held various positions at Bluegiga Technologies and Nokia Corporation, where he was heading the technology and software quality organization for Nokia Smart Phones.
“Our whole team is delighted to welcome such a seasoned professional with a stellar experience from some of the leading international organizations to steer our Services department.” says Juhana Ojala, CEO of VideoVisit. “The spread of COVID-19 has created a lot of disruption in global healthcare sector when care providers have rushed to implement various virtual care solutions. With the launch of our new 2nd generation Virtual Care platform closing in, I am extremely pleased to have Riku Mettälä onboard to lead our organization through this technology transition and to help in VideoVisit’s international market expansion.” continues Ojala.
“I couldn’t be more excited to join the VideoVisit team. I have already had a chance to witness the amazing enthusiasm of the VideoVisit team for the noble purpose to help the people’s life. When recognizing the quality and heritage of Finnish technology and healthcare domain, I truly believe in VideoVisit’ mission and the virtual care offering aiming at the high customer satisfaction and the thought leadership in the virtual healthcare market.” states Riku Mettälä.
For more information
CEO – VideoVisit Ltd
+358 40 568 2182
COO – VideoVisit Ltd
+358 50 354 6948
In January 2020, Video Visit® remote care was introduced in the municipality of Muhos, Finland, where home care nurses visit clients via video connection. 4000 virtual visits have already been made.
“The video phone is very nice. My children and the home care nurse use it. It says beep beep beep and when I press the green ball with my thump the video comes on”, says Marjatta Seppänen, 83.
In remote care, the caregiver starts a video connection to the tablet at the client’s home. Marjatta Seppänen is visited both physically and virtually. Marjatta says that she has been a nurse and a nursing teacher herself. “I am familiar with eye drops and other procedures”.
Safety and care while living at home
The aim of the services targeted for the elderly is to support independent life at home by providing personal care, support and support services. The elderly care strategy is one of the key areas for the municipality of Muhos. Its mission is to provide the elderly population with the services they need, with a focus on preventive actions, while being founded on the true needs of the elderly as equal individuals (Municipality of Muhos website).
Sanna Paakkola, home care service manager, says that Video Visit’s video phone is used to ask about the client’s well-being, monitor medication intake, measure blood pressure and blood sugar, and guide meal time preparations. This way the client’s ability to function is being supported. She continues that the goal is to further develop, for example, stimulating activities, such as physiotherapist-led exercising.
“The home care nurse asks how I am doing and how I slept. The same questions that were asked on the phone before. Mainly the concern is as I am alone here, they want to be sure that everything is okay. The nurse also sees that I don’t talk nonsense”, laughs Marjatta Seppänen.
Tuula Niska, the director of elderly care at the municipality of Muhos, elaborates that being able to live safely at home is significant. “While cost savings are considered, I think that most importantly the content and quality of the service go hand in hand with that. Not everything can be measured with money. It is essential that the client feels safe at home”, says Tuula.
Joy from staying connected with relatives
In Marjatta Seppänen’s home, there is a series of photos of her children and grandchildren. Marjatta’s daughter lives close and visits her mother. The boys live near Helsinki. Marjatta is very happy that she is able to stay connected with her family via video connection. She says that she is very delighted that she can see the growth of a small baby via video connection as well. Marjatta feels that her children do not need to be so worried about her because she has the tablet.
In particular during the coronavirus era, relatives appreciate that they too can stay connected with their loved ones via Video Visit’s video phone.
Successful start of a new service
According to Sanna Paakkola, service manager, the video phone diversifies home care services. “We are able to provide our clients with a much wider service array. Remote care is suitable for clients with different conditions, and it can even be used in the repatriation phase to support home care. Despite the challenging situation and lack of resources last spring, the staff has adopted the service well and their experiences have been positive.” Eija Kokko, remote care expert (Senior Specialist, Remote Care) from Video Visit praises home care nurses in Muhos: “I am very proud of them because despite the challenging spring, they implemented the service excellently”.
In Muhos, the aim was to invest in the introduction of remote care in order to ensure that the service would be implemented well. As a result, they introduced Video Visit’s professional service. “It has paid off – we have received a lot of help, satisfied clients and relatives”, says Sanna Paakkola. Remote care was introduced in the beginning of January this year, and the goal was to get 10 % of home care clients to start using the service. By having a good plan, being active and maintaining a positive attitude, the goals have been greatly exceeded. There has been no desire to reduce physical visits as remote care was meant to increase the provided services.
Kirsi Valli, service manager and elderly care professional, says that clients have been excited about Video Visit’s video phone, and the concept has been received well. A motivated team has encouraged the clients to start using it. “I am happy for the clients. Our staff has been very enthusiastic about this. Thanks to them, the clients are satisfied – which is a great thing”, says Kirsi.
“Once the clients became used to the video phone, they no longer wanted to stop using it. Everyone has been pleased with it after the initial challenges with learning to use the phone were overcome. Now clients look forward to the video call. There has been no negative feedback.”
Service manager and elderly care professional
Muhos invests in the future
Tuula Niska, the director of elderly care in Muhos, thanks the Municipal Social and Health Board. The board has enabled the development of home care using health technology. Merja Honkanen, the director of social and health affairs, understood the significance of the start of the remote care project and provided an opportunity to receive help: without Eija Kokko’s expertise, the introduction of remote care would not have gone smoothly in Muhos.
“Have a nice day, Marjatta! Say hi to Viiru cat!” wishes Sanna Paakkola.
“Thank you, Viiru happens to be outside now”, says Marjatta Seppänen.
Co-Founder / CEO
+358 (0)40 568 2182
Press Release 23.2.2017
Service Centre of the Finnish capital city of Helsinki and a Helsinki based digital healthcare company VideoVisit have worked in co-operation to create efficient and powerful virtual care service concept for home care services in Helsinki.
VideoVisit and city of Helsinki’s Service Centre will announce the results of their collaboration and Helsinki’s virtual care statistics from year 2016 at Mobile World Congress 2017 in Barcelona, Spain. The outcome of the collaboration has been remarkable, virtual care in Helsinki has been 85% more cost efficient than traditional physical home care.
When VideoVisit and Helsinki’s Service Centre started the co-operation, Helsinki had an urgent need to reform its home care processes where a limited amount of resources couldn’t meet the needs of rapidly growing volume of home care clients. At the same time there has been a shift from providing treatments at physical treatment facilities towards providing care services to client’s home.
Today virtual care is a ground element of home care services provided in Helsinki area. City of Helsinki’s Service Centre places over 20,000 virtual calls per month to over 600 clients. One virtual nurse is capable of placing up to 60 virtual visits over one shift. The demand for virtual care grows rapidly in Helsinki which illustrates Helsinki’s goal of having over 900 virtual care clients at the end of the year 2017.
The results and statistics of virtual care used in city of Helsinki in 2016 will be revealed at Mobile World Congress 2017 at Team Finland’s joint booth 5F31 on 28th of February at 12pm local Spanish time.
For more information, please contact
City of Helsinki, Service Centre
Director of the business unit, Telephone and wellness services +358 9 310 74417
+358 40 568 2182 firstname.lastname@example.org
VideoVisit is a Nordic health technology company developing digital solutions for home care and healthcare sectors. We make healthcare available to everyone, anywhere and anytime. Our mission is to provide solutions that help people to live independently at home for as long as possible. We collaborate with health care specialists to ensure that our solutions are available to everyone who needs them.
Publicly owned Finnish organizations such as municipalities and hospital districts can now take the next step with providing services online since VideoVisit Ltd signed 4+4 years long framework agreement with KL-Kuntahankinnat regarding VideoVisit’s online customer care platform.
Public services directly to home
Online customer care platform introduce new online communication functionalities that will help public organizations to provide their services anywhere at anytime. Service supports online chat communication either traditionally via text, but it also enables a smooth transition from instant messaging to video call. In addition to instant chat module, the service enables booking video appointments via built-in online calendar.
Besides online doctor appointment toolsets (chat, online calendar booking system) the framework singed also covers a technical solution for online doctor appointments. This ensures that the healthcare chain stays unbroken also in the virtual healthcare services.
New possibilities for public healthcare services
The framework agreement signed between VideoVisit and KL-Kuntahankinnat benefits Finnish public healthcare providers who have been looking for new ways to provide healthcare services to Finnish people. VideoVisit® platform adds value especially to rural areas where long distances create a need for online doctor appointments and doctor consultations.
Besides working as a stand-alone platform, healthcare providers have found VideoVisit’s open API functions really useful. VideoVisit® platform can be integrated for example with patient healthcare record systems, existing online calendar booking systems or contact center software.
VideoVisit Ltd and Vivago Ltd, a Finnish pioneer in wellbeing and safety solutions for preventative care, have signed an agreement regarding a close co-operation in combining virtual care and wellbeing into one service concept. This holistic solution enhances home care service and provides significant cost efficiency.
Great feedback received from the unique service concept
VideoVisit and Vivago offer a solution that supports home care services and rehabilitation at clients’ homes by combining virtual visits with clients’ individual wellbeing data. This allows virtual nurses and doctors to follow client’s daily wellbeing on the on real time and plan virtual calls to client based on the information received from the wellbeing data.
In addition to this, real-time notifications inform about changes in the client’s wellbeing which enables care providers to react proactively and focus on individual care. When client’s wellbeing changes, home care provider has an instant access to client via video. For example, if an alarm is triggered either automatically by the system or by the client, a video call will be automatically opened between the service provider and the client.
City of Pori leads the way for others
Growing interest towards virtual care and wellbeing information have guided VideoVisit and Vivago to strengthen the partnership. Both parties see remarkable potential and opportunities with the strategic alliance, and most importantly the partnership will benefit both the service providers and clients.
A great signal of the positive feedback from the customer base are the first common customers. City of Pori has been the first Finnish municipality that has taken VideoVisit-Vivago service concept into use at home care and rehabilitation services.
VideoVisit Ltd and KL-Kuntahankinnat have signed 4+4 years long framework agreement which allows VideoVisit to provide its Virtual Care platform to all publicly owned Finnish organizations such as municipalities and hospitals.
City of Helsinki’s virtual care model can be spread across Finland
The signed framework agreement gives public healthcare providers possibility to follow city of Helsinki’s great example of utilizing virtual care platform in healthcare services. With VideoVisit Home virtual care platform public healthcare and care service providers can now.
For healthcare providers the main benefits of starting to use virtual care comes from cost efficiency. With a limited amount of resources healthcare provider can offer services via video to a greater number of clients than before.
Frontrunner position amongst digital healthcare developers
The framework agreement is a significant indication that the hard work and pioneer mentality in the virtual care market in Finland is paying off for VideoVisit.
– We are thrilled to get this opportunity to be involved in the digital healthcare reform in Finland. This long framework agreement gives public healthcare providers confidence to develop virtual care services in Finland together with VideoVisit. Besides offering our platform, we will also provide all our knowhow on setting up virtual care service processes, which we believe will give additional boost for spreading virtual care across Finland, explains Esa Ojala, CEO of VideoVisit Ltd.