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Home care nurses and clients are excited about remote care in Muhos

 

In January 2020, Video Visit® remote care was introduced in the municipality of Muhos, Finland, where home care nurses visit clients via video connection. 4000 virtual visits have already been made.

 

“The video phone is very nice. My children and the home care nurse use it. It says beep beep beep and when I press the green ball with my thump the video comes on”, says Marjatta Seppänen, 83.

 

VideoVisit Remote Home Care 2020

Remote care brings security to Marjatta who lives home alone. Picture Katariina Ojala

 

In remote care, the caregiver starts a video connection to the tablet at the client’s home. Marjatta Seppänen is visited both physically and virtually. Marjatta says that she has been a nurse and a nursing teacher herself. “I am familiar with eye drops and other procedures”.

 

Safety and care while living at home

 

The aim of the services targeted for the elderly is to support independent life at home by providing personal care, support and support services. The elderly care strategy is one of the key areas for the municipality of Muhos. Its mission is to provide the elderly population with the services they need, with a focus on preventive actions, while being founded on the true needs of the elderly as equal individuals (Municipality of Muhos website).

 

Sanna Paakkola, home care service manager, says that Video Visit’s video phone is used to ask about the client’s well-being, monitor medication intake, measure blood pressure and blood sugar, and guide meal time preparations. This way the client’s ability to function is being supported. She continues that the goal is to further develop, for example, stimulating activities, such as physiotherapist-led exercising.

 

VideoVisit Oy Remote Home Care 2020

“It says beep beep beep and when I press the green ball with my thump the video comes on”, says Marjatta. Picture Katariina Ojala

 

“The home care nurse asks how I am doing and how I slept. The same questions that were asked on the phone before. Mainly the concern is as I am alone here, they want to be sure that everything is okay. The nurse also sees that I don’t talk nonsense”, laughs Marjatta Seppänen.

 

Tuula Niska, the director of elderly care at the municipality of Muhos, elaborates that being able to live safely at home is significant. “While cost savings are considered, I think that most importantly the content and quality of the service go hand in hand with that. Not everything can be measured with money. It is essential that the client feels safe at home”, says Tuula.

 

Joy from staying connected with relatives

 

In Marjatta Seppänen’s home, there is a series of photos of her children and grandchildren. Marjatta’s daughter lives close and visits her mother. The boys live near Helsinki. Marjatta is very happy that she is able to stay connected with her family via video connection. She says that she is very delighted that she can see the growth of a small baby via video connection as well. Marjatta feels that her children do not need to be so worried about her because she has the tablet.

 

VideoVisit Oy Remote Home Care

Marjatta thinks that the video phone very nice and easy to use. Picture Katariina Ojala 

 

In particular during the coronavirus era, relatives appreciate that they too can stay connected with their loved ones via Video Visit’s video phone.

 

Successful start of a new service

 

According to Sanna Paakkola, service manager, the video phone diversifies home care services. “We are able to provide our clients with a much wider service array. Remote care is suitable for clients with different conditions, and it can even be used in the repatriation phase to support home care. Despite the challenging situation and lack of resources last spring, the staff has adopted the service well and their experiences have been positive.” Eija Kokko, remote care expert (Senior Specialist, Remote Care) from Video Visit praises home care nurses in Muhos: “I am very proud of them because despite the challenging spring, they implemented the service excellently”.

 

In Muhos, the aim was to invest in the introduction of remote care in order to ensure that the service would be implemented well. As a result, they introduced Video Visit’s professional service. “It has paid off – we have received a lot of help, satisfied clients and relatives”, says Sanna Paakkola. Remote care was introduced in the beginning of January this year, and the goal was to get 10 % of home care clients to start using the service. By having a good plan, being active and maintaining a positive attitude, the goals have been greatly exceeded. There has been no desire to reduce physical visits as remote care was meant to increase the provided services.

 

VideoVisit Oy Remote Home Care Service

In addition to virtual visits, physical visits are also made regularly to Marjatta Seppänen’s home. Kirsi Valli, service manager and elderly care professional, ensures that her medicine has been taken. Picture Katariina Ojala

 

Kirsi Valli, service manager and elderly care professional, says that clients have been excited about Video Visit’s video phone, and the concept has been received well. A motivated team has encouraged the clients to start using it. “I am happy for the clients. Our staff has been very enthusiastic about this. Thanks to them, the clients are satisfied – which is a great thing”, says Kirsi.

 

“Once the clients became used to the video phone, they no longer wanted to stop using it.  Everyone has been pleased with it after the initial challenges with learning to use the phone were overcome. Now clients look forward to the video call. There has been no negative feedback.”

Kirsi Valli

Service manager and elderly care professional

 

Muhos invests in the future

 

Tuula Niska, the director of elderly care in Muhos, thanks the Municipal Social and Health Board. The board has enabled the development of home care using health technology. Merja Honkanen, the director of social and health affairs, understood the significance of the start of the remote care project and provided an opportunity to receive help: without Eija Kokko’s expertise, the introduction of remote care would not have gone smoothly in Muhos.

 

VideoVisit Oy Remote Home Care

Marjatta lives with her cat in a beautiful log home by the river next to grain fields. Picture Katariina Ojala

 

“Have a nice day, Marjatta! Say hi to Viiru cat!” wishes Sanna Paakkola.

“Thank you, Viiru happens to be outside now”, says Marjatta Seppänen.

 

More information

 

Juhana Ojala

Co-Founder / CEO
juhana.ojala@videovisitglobal.com
+358 (0)40 568 2182

Momentum in Japan – Appointment of Shuichi Seo & EU Trade Mission to Japan 2019

VideoVisit has been experiencing a big wave of activities and opportunities coming from the market of Japan.

– It’s exciting to see the momentum and interest in our holistic platform solution for remote caregiving and with each trip it gets better and better. Japan is one of the strategic entry markets chosen for business development for the next two years and the results of the activities so far has been impressive. Last year, VideoVisit was in Japan four times to develop contacts, networks and discuss potential partnerships and pilots with Japanese companies. Due to the high interest and potential we see from the market, we decided to take a bigger step forward, explains Michael Haralson, COO of VideoVisit Ltd.

Appointment of Mr. Shuichi Seo

Shuichi Seo appointed as Director, Sales & Business Development for the Japanese market.

It is with great pleasure that we formally announce the appointment of Mr. Shuichi Seo as Director, Sales & Business Development for the Japanese market.

Shuichi Seo has broad experience in research, consulting and business development on cross border businesses. He has had international working experience with Nomura Research Institute in Sydney and in London. He contributed to Nikko Asset Management and T&D Asset Management in developing new businesses. He was involved in advisory services on M&A and corporate finance with IBS Securities. He is a CFA charter holder and served as President of CFA Society Japan from 2013 to 2015. He has BA in Law from the University of Tokyo and MBA from the New York University.

EU Trade Mission to Japan 2019

Director of Sales and Business Development Shuichi Seo and COO Michael Haralson at EU Gateway Mission to Japan 2019

Last month VideoVisit had the great opportunity to participate in the 2019 EU Trade Mission to Japan – we were one of 40 companies that were chosen to participate this year from a pool of some 350 companies that applied. Even more exciting for us was that we had attended the trade mission last year so it was an honour to be chosen once again. The trade mission activities are held in coordination with the Medtec Exhibition, one of the larger medical exhibitions held at Tokyo Big Site.

– This March we have increased our meeting activities to reach out to potential partners and customers, with a total of 27 key meetings! It includes the EU Trade Mission to Japan matchmaking team’s efforts, some walk-on opportunities at the Medtec Exhibition and Shuichi Seo’s efforts to arrange appointments. This included some large Japanese medical companies as well as a meeting at the Sendai Finnish Wellbeing Centre. We start to see positive momentum in finding partners and pilots in the Japanese market, Shuichi Seo summarizes the week full of activities.

Additional information:

Michael Haralson
COO
michael.haralson@videovisitglobal.com
+358 40 532 7577

Shuichi Seo
Director, Sales & Business Development – VideoVisit Japan
shuichi.seo@videovisitglobal.com
+81 (0)80 3553 9889