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Doctor’s appointment via chat helps to maintain the quality of the treatment – The city of Kalajoki is piloting a new service

 

The city of Kalajoki offers doctor’s appointments via chat for its citizens in primary healthcare. The new service model was developed in cooperation with VideoVisit Oy and Leluco Oy. During the piloting period, the service is free for the citizens, which continues till the end of September. How does the chat service work and what kind of feedback has been received?

 

The city of Kalajoki sought to implement a user-friendly chat function through which clients could easily and quickly have an online appointment with a doctor on weekday evenings, Saturdays and public holidays. It was also important that professionals working at the health care center would be able to consult a doctor via chat during business hours. Together with Leluco, VideoVisit developed a complete solution that includes both VideoVisit® Live chat technology and Leluco’s doctor service.

 

The citizens of Kalajoki and Merijärvi can visit a doctor virtually on weekday evenings, Saturdays and public holidays. Screenphoto of Kalajoki’s Social and Health Service Website.

 

A doctor’s appointment via chat is an exceptional service in public health care. Citizens have a direct access to visit a doctor virtually without queuing, and things are taken care of even if the client is at their summer cottage. It has been a pleasure to pursue this great project together with our partner Leluco and the professionals in Kalajoki

Miitri Sinkko, Head of Sales, VideoVisit Oy

 

Easy and safe doctor’s appointment via chat

 

During the trial period, the citizens of Kalajoki and Merijärvi can visit a doctor virtually via chat free of charge till the end of September. A doctor’s remote visit is well suited for situations when physical examinations are not needed. For example, treatment assessments, health counseling, laboratory test result interpretations, and prescription renewals are possible via chat.

 

In the chat clients can talk to a doctor via smart phone, computer or tablet. Photo Katariina Ojala/VideoVisit Oy

 

Access to doctors’ services becomes easier, even within a long distance. Clients can talk to a doctor via smart phone, computer or tablet. Conversation via chat is secure, and identification is done through suomi.fi service with online banking codes, mobile certificate or certificate card.

 

Five star service for citizens

 

According to Mervi Manninen, a health care center doctor in Kalajoki, introducing the chat function went smoothly – the start was clear, and it was easy to put into practice. The service has been used by professionals since April this year, and it was opened for local citizens at the end of May. During the piloting period, user experiences from the new service have actively been collected from both professionals and citizens in Kalajoki.

 

Mostly, the feedback has been positive. The overall rating of the local citizens who responded to the survey is five stars out of six.

Mervi Manninen, Health Care Center Doctor

 

Chat clients have also been asked to leave free-form comments and suggestions for further development. Mervi Manninen says that at the moment, the doctor’s chat is completely a text-based conversation platform in which professionals and citizens communicate by writing. “In the beginning, we wanted to test it as a text-based service, however, in the fall, the new updated version will take client feedback into consideration”, states Manninen. For example, the chat will allow the client to attach a photo of a skin issue.

 

The feedback from nurses has also been positive, and utilizing the chat has been perceived useful. The chat enables a quick contact, which has enhanced the process of reaching a doctor. “We had a broader development goal to improve collaboration between the nurses and doctors at the health care center. Previously, we were only able to consult our own doctor in the afternoon. With live chat, we can reach out to a doctor throughout the day as well”, explains Mervi Manninen.

 

Via chat, a doctor located in Tampere can consult a nurse, for example, on challenging questions that come from local citizens. “Remote doctor can present clarifying questions to the nurse without a delay, and the client gets an answer as quickly and accurately as possible. This way, the treatment quality is maintained” states Mervi Manninen when describing the benefits of the chat function.

 

More information

 

The Social and Health services in Kalajoki

The Nespaper Kalajokiseutu

 

Miitri Sinkko

Head of Sales, Video Visit Oy

miitri.sinkko@videovisit.fi
+358 (0)44 751 3069

Physiotherapy from workplace, home couch or sports field – Auron implemented VideoVisit® Live online appointment and consultation service

 

VideoVisit developed an easy and time-saving online appointment and consultation solution for the physiotherapists of Auron. “Good, now up. Turn around, back facing the camera, and then squat. There, good, and then up again”, says Minttu Vartia, a physiotherapist, as she instructs her client Timi Maunula via the mobile device’s video connection.

 

Timi Maunula injured his leg at a sports practice and had to undergo a surgery. He started remote physiotherapy because he wanted to recover quickly. Maunula says that before the remote physiotherapy sessions, he tried to rehabilitate his leg independently, but it was challenging, and he lost his motivation. He needed professional help and support in rehabilitation. Hence, he booked an online physiotherapy appointment with Auron.

 

Minttu Vartia, a physiotherapist, instructs her client Timi Maunula via the mobile device’s video connection. Picture Katariina Ojala/VideoVisit Oy

 

“At Auron, we discussed how different providers’ solutions work together. We wanted to ensure that the client’s care path is as smooth and easy as possible”, states Ilkka Pirttimaa, the Chief Digital Officer of Auron. Auron’s physiotherapy services are available in 160 locations of which 61 are already part of a centralized online booking service.

 

Why partnership with VideoVisit was sought

 

“We wanted to find a solution in which the client can book an online appointment easily. This way, the computer does all the work in finding a physiotherapist that can offer service to the client in any of our available locations at any available time”, explains Pirttimaa. The client and the therapist both receive instructions and a link via email and text message to start the online appointment.

 

VideoVisit® Live met Auron’s needs as integrating it with Auron’s appointment booking service and patient information system was easy. VideoVisit’s mobile applications are suited for all platforms, which, according to Ilkka Pirttimaa, is important. VideoVisit® is secure and approved by Kela. This is one of the reasons why VideoVisit stood out from other competitors as Auron’s client base includes many Kela’s rehabilitation patients.

 

VideoVisit’s sales manager, Miitri Sinkko, explains that collaboration negotiations with Auron began at the end of 2019. “Right from the start, a picture of Auron’s advanced way of utilizing technology was conveyed, and a clear co-operation model was quickly formed. Collaboration with Auron is a great example of how to combine service business and technology expertise together with the aim of achieving the best possible customer experience”, he continues. The well-made plans were put into effect on an accelerated schedule in March.

 

The benefits of remote physiotherapy

 

Via VideoVisit® Live service, Auron’s clients are able to do exercises and rehabilitation under the guidance of a physiotherapist at home, in their own familiar environment. Remote physiotherapy via a video connection speeds up the access to this service as available physiotherapists from various locations can serve clients. Online appointments are also cheaper, and they are possible via a mobile device or tablet.

 

According to physiotherapist Minttu Vartia, VideoVisit® Live service is a good option for those clients who have difficulties in coming to see the physiotherapist in person. “We have a lot of clients in risk groups. For example, people over the age of 70 with a medical background. There has to be a way to offer physiotherapy in every situation”, states Vartia.

 

Timi Maunula says that his leg rehabilitation is going well via video connection. Remote physiotherapy feels natural. Picture Katariina Ojala/VideoVisit Oy

 

For Timi Maunula, due to the coronavirus situation, online appointments were the only way to receive physiotherapy. It enabled treatment and guaranteed continuity. In order to ensure the proper healing process, it was important to begin the treatment right away. “Rehabilitation should take place at the same time when the tissue heals. It is very important in rehabilitation after a surgery”, emphasizes Minttu Vartia when describing the healing and rehabilitation process.

 

VideoVisit® Live solution enables smooth and non-location bound appointments. The physiotherapist utilizes the mobile device to show the client which equipment to use and how to do different exercises. Video connection makes it easy for the physiotherapist to show to the client how to perform these exercises in their home as the suitable places and equipment can be searched for together.

 

Physiotherapist Minttu Vartia has received positive feedback from her colleagues on utilizing VideoVisit online appointment and consultation service. Picture Katariina Ojala/VideoVisit Oy

 

Traditional physiotherapy includes manual treatment which means treating the tissue by using hands. In remote physiotherapy, the physiotherapist can instruct the client to perform different treatments and exercises by themselves. “Initially, physiotherapists were required to change their mindset and understand that physiotherapy can be performed effectively without  touching the skin”, states Minttu Vartia.

 

Via video connection, each physiotherapist is able to practice their own way of working. “A physiotherapist’s own personal style is reflected on the video – what they pay attention to, what kind of contact they make with the client, and how they manage the situation”, Minttu Vartia clarifies. “For example, a good and close client relationship was formed with Timi already after a couple of sessions. And we have only met via video connection”, Vartia states.

 

Coronavirus increased the amount of online appointments

 

In March of this year, the effects of the coronavirus started to be fully realized. Within a few weeks, many different service providers introduced remote services on an accelerated schedule, and daily in-person visits were turned into online appointments. “The number of professionals logging into VideoVisit service increased substantially during March and April”, states Miitri Sinkko. VideoVisit services are easy to use and reliable, which enabled quick adoption of new operating methods.

 

More information

 

Miitri Sinkko

Head of Sales, Video Visit Oy

miitri.sinkko@videovisit.fi
+358 (0)44 751 3069

 

VideoVisit enters agreement with Taiwanese firm MiiS and launches a new Telemedicine solution

VideoVisit Ltd has entered into a co-operation agreement with Medimaging Integrated Solution Inc (MiiS), a Taiwan-based Horus Scope remote diagnostics solution for exclusive sales and marketing in Finland. At the same time, VideoVisit Ltd launches a new remote diagnostic solution – VideoVisit® REMOTE.

The multi-year cooperation agreement between VideoVisit and MiiS provides the basis for a long-term partnership in the development of high-quality remote diagnostic services. In addition to Finland, the signed co-operation agreement also covers cooperation for international markets.

Our cooperation with a high-tech supplier for Finnish markets and abroad is a continuation of our high-quality, easy and functional service. At the heart of our services is always the person who helps and cares, and this is the core value of our operations. We will continue our product development in line with this principle, says Repe Harmanen, CEO of VideoVisit.

For MiiS, the agreement is also a significant market opening in the Nordic market.

– VideoVisit is taking a leading position of telemedicine in the Finland. We look forward to join co-operate with the new remote diagnostic solution – VideoVisit® REMOTE in the telemedicine industry, and accelerate the processing of precision medicine giving back the human being, says Dr. Stefan Cheng, President of MiiS.

VideoVisit® REMOTE – Remote Doctor Solution will be released

The cooperation agreement between VideoVisit and MiiS is part of VideoVisit’s strategy to bring high-quality and easy-to-use remote medical solutions to the market, for instance, for acute healthcare medical shortages. VideoVisit officially launches a new VideoVisit® REMOTE telemedicine solution in Tampere on Social and Health Care ICT exhibition in Tampere, Finland.

– Easy and good care is the core of our services. With the new solution, we enable diagnostics where it has been more difficult to date in terms of cost or availability. At the same time, people’s need to travel long distances also decreases and thus makes everyday life easier, explains Harmanen.

For more information:

Repe Harmanen
CEO – VideoVisit Ltd
repe.harmanen@videovisit.fi
P. +358 40 046 7717

Stefan Cheng
President – Medimaging Integrated Solution Inc.
stefan@miis.com.tw
P. +886 3 5798860