Home care nurses and clients are excited about virtual care in Muhos


In January 2020, Video Visit® virtual care was introduced in the municipality of Muhos, Finland, where home care nurses visit clients via video connection. 4000 virtual visits have already been made.


“The video phone is very nice. My children and the home care nurse use it. It says beep beep beep and when I press the green ball with my thump the video comes on”, says Marjatta Seppänen, 83.


VideoVisit Remote Home Care 2020

Virtual care brings security to Marjatta who lives home alone. Picture Katariina Ojala


In virtual care, the caregiver starts a video connection to the tablet at the client’s home. Marjatta Seppänen is visited both physically and virtually. Marjatta says that she has been a nurse and a nursing teacher herself. “I am familiar with eye drops and other procedures”.


Safety and care while living at home


The aim of the services targeted for the elderly is to support independent life at home by providing personal care, support and support services. The elderly care strategy is one of the key areas for the municipality of Muhos. Its mission is to provide the elderly population with the services they need, with a focus on preventive actions, while being founded on the true needs of the elderly as equal individuals (Municipality of Muhos website).


Sanna Paakkola, home care service manager, says that Video Visit’s video phone is used to ask about the client’s well-being, monitor medication intake, measure blood pressure and blood sugar, and guide meal time preparations. This way the client’s ability to function is being supported. She continues that the goal is to further develop, for example, stimulating activities, such as physiotherapist-led exercising.


VideoVisit Oy Remote Home Care 2020

“It says beep beep beep and when I press the green ball with my thump the video comes on”, says Marjatta. Picture Katariina Ojala


“The home care nurse asks how I am doing and how I slept. The same questions that were asked on the phone before. Mainly the concern is as I am alone here, they want to be sure that everything is okay. The nurse also sees that I don’t talk nonsense”, laughs Marjatta Seppänen.


Tuula Niska, the director of elderly care at the municipality of Muhos, elaborates that being able to live safely at home is significant. “While cost savings are considered, I think that most importantly the content and quality of the service go hand in hand with that. Not everything can be measured with money. It is essential that the client feels safe at home”, says Tuula.


Joy from staying connected with relatives


In Marjatta Seppänen’s home, there is a series of photos of her children and grandchildren. Marjatta’s daughter lives close and visits her mother. The boys live near Helsinki. Marjatta is very happy that she is able to stay connected with her family via video connection. She says that she is very delighted that she can see the growth of a small baby via video connection as well. Marjatta feels that her children do not need to be so worried about her because she has the tablet.


VideoVisit Oy Remote Home Care

Marjatta thinks that the video phone very nice and easy to use. Picture Katariina Ojala 


In particular during the coronavirus era, relatives appreciate that they too can stay connected with their loved ones via Video Visit’s video phone.


Successful start of a new service


According to Sanna Paakkola, service manager, the video phone diversifies home care services. “We are able to provide our clients with a much wider service array. Virtual care is suitable for clients with different conditions, and it can even be used in the repatriation phase to support home care. Despite the challenging situation and lack of resources last spring, the staff has adopted the service well and their experiences have been positive.” Eija Kokko, virtual care expert (Senior Specialist, Virtual Care) from Video Visit praises home care nurses in Muhos: “I am very proud of them because despite the challenging spring, they implemented the service excellently”.


In Muhos, the aim was to invest in the introduction of remote care in order to ensure that the service would be implemented well. As a result, they introduced Video Visit’s professional service. “It has paid off – we have received a lot of help, satisfied clients and relatives”, says Sanna Paakkola. Virtual care was introduced in the beginning of January this year, and the goal was to get 10 % of home care clients to start using the service. By having a good plan, being active and maintaining a positive attitude, the goals have been greatly exceeded. There has been no desire to reduce physical visits as remote care was meant to increase the provided services.


VideoVisit Oy Remote Home Care Service

In addition to virtual visits, physical visits are also made regularly to Marjatta Seppänen’s home. Kirsi Valli, service manager and elderly care professional, ensures that her medicine has been taken. Picture Katariina Ojala


Kirsi Valli, service manager and elderly care professional, says that clients have been excited about Video Visit’s video phone, and the concept has been received well. A motivated team has encouraged the clients to start using it. “I am happy for the clients. Our staff has been very enthusiastic about this. Thanks to them, the clients are satisfied – which is a great thing”, says Kirsi.


“Once the clients became used to the video phone, they no longer wanted to stop using it.  Everyone has been pleased with it after the initial challenges with learning to use the phone were overcome. Now clients look forward to the video call. There has been no negative feedback.”

Kirsi Valli

Service manager and elderly care professional


Muhos invests in the future


Tuula Niska, the director of elderly care in Muhos, thanks the Municipal Social and Health Board. The board has enabled the development of home care using health technology. Merja Honkanen, the director of social and health affairs, understood the significance of the start of the remote care project and provided an opportunity to receive help: without Eija Kokko’s expertise, the introduction of remote care would not have gone smoothly in Muhos.


VideoVisit Oy Remote Home Care

Marjatta lives with her cat in a beautiful log home by the river next to grain fields. Picture Katariina Ojala


“Have a nice day, Marjatta! Say hi to Viiru cat!” wishes Sanna Paakkola.

“Thank you, Viiru happens to be outside now”, says Marjatta Seppänen.


More information


Juhana Ojala

Co-Founder / CEO
+358 (0)40 568 2182

In the city of Oulu remote care is perceived more pleasant than the traditional form of home care


Remote care complements home care visits of the city of Oulu and enables wider and more diverse services. The city’s remote home care has been ongoing since June 2019 via a secure video connection. The remote home care clientele receive a tablet to their home, and the connection starts when the caregiver calls.


The aim of home care of the city of Oulu was to find a solution for everyday life that would replace some of the physical home care visits. After introducing the VideoVisit® Home Virtual Care Service, physical home care visits have been able to target those clients who need services and the caregiver’s help at home. Remote caregivers became responsible for visits that do not require physical contact.


Sirpa Saarela, the city’s coordinator for the development of welfare services, states that examples of implementing remote home care are found in other cities. The Virtual Home Care service produced by VideoVisit Oy, or more familiarly called the video phone call service, is currently being utilized in Soite, Kuusamo, Tampere, Turku, Eksote and PHHYKY. According to Jarkko Kukkonen, the account manager of VideoVisit, remote home care visits have been on the rise for several years. However, in the spring of 2020, the number of users increased significantly due to the situation caused by the coronavirus. “All signs indicate that remote services are here to stay, including remote home care provided by the municipality”, Jarkko summarizes.


Remote home care is well suited for monitoring the client’s daily activities. Caregivers remind clients, for example, to take medication and eat. In addition, blood glucose measurements and insulin injections are monitored through video connection. During the remote visit, there also is some time for catching up on daily events.


“The client does all the daily chores at home, and the caregiver guides them. This type of home care maintains their ability to function better because the caregiver does not do things for the client”, states Sirpa Saarela when describing the rehabilitative feature of remote home care.


Monthly goal of 3000 virtual visits about to be exceeded


The remote home care of the city of Oulu is exceeding its monthly goals. The targets were already achieved at the end of 2019. Last December, as many as 1700 remote home care visits were made in Oulu. Sirpa Saarela says that this year’s goal is to make 3000 remote home care visits each month. “Now we have almost reached this goal although there is still some time left in May”, Saarela continues.


Positive client feedback


According to Sirpa Saarela, remote home care has started off very well, and according to the feedback received from the clients, remote care is perceived as even more pleasant than the traditional home care. “The caregiver visits the client via video connection and reminds them about things that are important in their daily lives. Clients feel that this circumstance is more comfortable than a situation when a stranger physically arrives at their home”, she clarifies.



Remote home care visits are made with VideoVisit® Home service in Oulu. Picture Home care of the city of Oulu


Anne Terho, who works as a nurse, also agrees. She feels that VideoVisit® Home service calms the client’s life at home. “It means that there are not people coming and going all the time, and sometimes out of four visits, three visitors are different caregivers”, she continues. Anne delivers the devices to the clients and instructs them how to use the tablet. On the first visit, a test call is made in order to ensure that the connection works. According to Anne, the first reaction has mostly been positive, and it has been nice to deliver devices to clients. “They are happy that they do not need to know how to use the device. The most important thing is that the connection is activated by the caregiver”, states Anne. She is delighted to notice that even those clients who had their doubts in the beginning have started to enjoy video calls with their caregivers.


Currently, remote home care of the city of Oulu has about 130 to 140 clients. All of the city’s remote home care client visits are made centrally from the same location: Home Living Support Centre (Kotona asumisen tuen keskus, Kotas). Sirpa Saarela says that new home care clients are generally referred to a 2 to 8 week rehabilitation period before they become actual clients of home care. During the rehabilitation period, it is identified which clients need physical visits and which are suitable for remote home care. Sometimes physical visits turn into remote visits after the rehabilitation period. You can also become a remote home care client without the rehabilitation period depending on your needs for the service.


Benefits of VideoVisit® Home Virtual Care Service


With VideoVisit® Home Virtual Care Service it is possible to serve a wider client base centrally as distance no longer matters. “When the connection ends the caregiver can immediately call the next client regardless of where in the city of Oulu the client lives”, says Saarela. The client fee for remote home care is half the price than what it is for traditional home care.


Also the elderly people’s relatives are able to connect with their loved ones via VideoVisit® Family feature. Picture Katariina Ojala/Video Visit Oy


The VideoVisit® Home Virtual Care Service is safe and easy to use by both clients and their relatives. The VideoVisit® Home service includes a feature through which the elderly people’s relatives can stay connected with their loved ones. Sirpa encourages the relatives of remote home care clients to use the feature.


Certainly, it is a completely different thing when you can see your loved one on a video than just hearing their voice on the phone and trying to ensure their well-being


Sirpa Saarela


Last year, VideoVisit Oy organized a series of Road-show events in which panel discussions were participated by various important decision-makers from the healthcare and social welfare (SOTE) field, doctors and innovators. The discussions focused on, for example, the potential of digital solutions. According to Jarkko Kukkonen, getting older today no longer means that when it becomes difficult to move, you have to stay at home alone. “The idea that VideoVisit ® Home type of remote care solutions make it possible to be socially active, participate in various events, talk to new people, and meet and make new friends at an older age is heart-warming”, states Kukkonen.


More information

Juhana Ojala

CEO, VideoVisit Oy




Joel Holmén VideoVisit Oy Medical Advisor

Joel Holmén VideoVisit Oy Medical Advisor

Joel Holmén started as the Medical Advisor of VideoVisit Oy on 1 st of April 2020. He is a doctor who specializes in psychiatry and also a doctoral researcher who has worked several years with geriatric psychiatry at the Turku University Hospital. Joel has acquired an extensive expertise in geriatric mental health care as well as using technology to support treatment.


The doctor from Turku is familiar with online appointments. Joel Holmén has taken part in developing an online appointment service for the Geriatric Psychiatry Unit of Tyks in which VideoVisit® HOME Virtual Care Service was introduced in early 2019. In Southwest Finland, elderly people often live in remote areas and have difficulty accessing, for example, municipal health care services. Remote home care is a way to speed up the hospital discharge process and provide more effective services to a patient’s home. In particular, online appointments have been used by the Intensive Geriatric Outpatient Care at Tyks. According to Joel’s experience, remote home care is well suited for the elderly. It is important that the solution is simple enough and enough time is spent teaching how to use the device.


It is easy to learn how to use the device because the patient does not need to know much. We wanted a window to the elderly people’s homes through which we could talk with them. That is why VideoVisit® was introduced at Tyks.


Medical Advisor, VideoVisit Oy


An interest towards health technology has taken Joel Holmén forward in his life. He has been founding and developing a company that implemented virtual reality technology to help doctors in operating rooms. In addition, Joel is involved in a start-up company that designs smart robot rollators for the elderly. Currently Joel is interested in utilizing remote technology and finding new solutions for geriatric psychiatry treatment.


Joel Holmén Medical advisor VideoVisit Oy

Joel Holmén thinks that the quality of life of the elderly could be improved by providing low-threshold services and improving access to and the speed of care. Photo Katariina Ojala/VideoVisit Oy


Mental health problems of the elderly are often overlooked. Good mental health is a prerequisite for human well-being. Joel Holmén says that in Finland society is not prepared for mental health challenges of the elderly, such as the treatment of depression. Access to mental health care in primary health care has decreased and resources have been reduced. Too many elderly people are left without the care they need. For example, Kela (the Social Insurance Institution of Finland) does not provide reimbursement for rehabilitative psychotherapy treatment of elderly people over the age of 67 years as mental health services are targeted at young people and people of working age. “It has been studied that psychotherapy is beneficial for the elderly. Depression is often driven by the feeling of loneliness,” says Holmén.


According to Joel, untreated mental health problems of the elderly are reflected in home care and other services used by the elderly. It manifests itself in greater number of more severely symptomatic patients. The quality of life of the elderly could be improved by providing low-threshold services and improving access to and the speed of care.


VideoVisit® Home Live Service is easy to use

According to Joel’s experience, remote home care is well suited for the elderly. It is important that the solution is simple enough and enough time is spent teaching how to use the device. Photo Katariina Ojala/VideoVisit Oy


Specializing in geriatric psychiatry, Doctor Holmén is concerned about the mental health of the elderly. The elderly population has been the most severely affected by the isolation guidelines due to the epidemic. The elderly people have been prohibited from relatives visiting and therefore their human contact has drastically reduced. The lives of both those living at home and those living in service homes have become more lonely. Many miss connecting with family and friends.


The state of emergency causes worry, sadness, fear, insecurity and anxiety. Isolation, impaired communication with both caregivers and loved ones, and the lack of presence affect mental well-being.


Medical Advisor, VideoVisit Oy


Concern about people’s mental resilience has become an increasingly topical issue. The Finnish government launched the Finland Forward (Suomi toimii) campaign in April this year. One of its main purposes is to support the mental health of its citizens. Underlying is the concern about the mental resilience and survival of Finns during and after the crisis.


Juhana Ojala, the CEO of VideoVisit Oy, sees Joel Holmén’s joining the VideoVisit Advisor Board as very positive news in terms of developing new services.


Juhana Ojala, CEO VideoVisit Oy

According to Juhana Joel Holmén is one of Finland’s leading experts in the digitization of geriatric psychiatry, hence joining our Advisor Board is great and a significant step for our organization. Photo Katariina Ojala/VideoVisit Oy



Mental health problems of the elderly is often an area that receives far too little attention. The effects of the COVID-19 epidemic will be reflected globally, especially in the growing demand for elderly mental health services. Joel’s joining our team strengthens VideoVisit’s ability to meet this challenge by developing new remote home care services and service models specifically targeted at mental health services for the elderly. Joel is one of Finland’s leading experts in the digitization of geriatric psychiatry, hence joining our Advisor Board is great and a significant step for our organization.


CEO, VideoVisit Oy


Yellow wooden house and an apple orchard


Photo Katariina Ojala/VideoVisit Oy

Ten apple trees in the yard keep Joel and his wife busy. Photo Katariina Ojala/VideoVisit Oy


The doctor’s free time is spent on yard and garden work. The yellow house and the magnificent ten apple trees in the yard keep Joel and his wife busy. In addition to yard work, Joel is pursuing a master’s degree in artificial intelligence at the Department of Future Technologies at the University of Turku. The video interview was conveyed by a warm-hearted and positive doctor who enthusiastically spoke about the future outlook.



More information


Joel Holmén

Medical Advisor, VideoVisit Oy

Juhana Ojala

CEO, VideoVisit Oy

The UK uses technology against the coronavirus – chooses Finnish VideoVisit to support the elderly isolated at home


In March, the UK Department for Health and Social Care (DHSC) and The Ministry of Housing, Communities and Local Government (MHCLG) announced that funding would be available to innovators who can find digital ways to support people who need help during the coronavirus (COVID-19) outbreak. This ‘Techforce19’ challenge aims to support those who are particularly vulnerable or isolated as a result of the outbreak and need help, including people who need mental health support or who have social care needs.


The NHSX, which is responsible for the digitalization of public social and health services in the United Kingdom, has been working with partners PUBLIC and the AHSN Network to run the fast-track competition for innovators, creating a pool of ready to go technologies that have the potential to be rapidly scaled regionally and nationally.


Through ‘Techforce19’ challenge, NHSX chose Finnish VideoVisit® HOME remote care platform to support the daily lives of elderly people who have been isolated at home because of the coronavirus.


In the application process, 18 different solutions were selected from among 1 600 service providers. VideoVisit was the only solution chosen from outside the UK. With the help of the remote care platform, the NHSX wants to support communication in particular between the vulnerable elderly, their relatives and caretakers. With VideoVisit, it is possible to make home care visits via a secure remote connection. In addition, elderly persons using the service will be able to have video connections with their loved ones.


According to VideoVisit’s CEO Juhana Ojala, the strength of the service lies not only in its ease of use, but also in its humane dimension.


VideoVisit cannot be compared to traditional telemedicine or conference services, for example. VideoVisit is a door to the world for the person taken care of at home. It brings together the nursing staff, the client living at home, who needs regular care, and his loved ones.



CEO, VideoVisit Oy


VideoVisit is already Finland’s leading remote care service platform. In Finland, the easy-to-use service designed for the elderly is already in use in half of Finland’s municipalities and with thousands of home care customers. Moreover, the company is currently in the process to internationalize. The possibility to join the TechForce-19 project will open an important route for VideoVisit to the UK market, where the company works closely with locally based Nursebuddy.


Nursebuddy, a key partner for VideoVisit on TechForce19 initiative, has established its position as a trusted solution not only in Finland but also in the UK and Ireland. Nursebuddy enables homecare managers to plan and manage visits effortlessly remotely. The aim of the business collaboration is to expand the remote care service to Nursebuddy’s customer organizations in the UK, and to further integrate both solutions together.


The coronavirus has increased the need for remote care for the elderly to a whole new level. Home care service providers are deploying services at a record rate to ensure the availability and quality of their services. In order to minimize the spread of the coronavirus to the at-risk group, as many visits as possible are transferred to remote visits. Similar developments are taking place throughout Europe.


More information

Juhana Ojala, Tel. +358 40 568 2182,

Digital Healthcare company VideoVisit secures EUR 1.5 million financing for internationalization

Press Release – VideoVisit Ltd

Free to publish: 13th May, 2019, 9:00 AM EEST


The Finnish company VideoVisit Ltd, which develops digital outpatient care solutions for social- and health care sectors, has secured EUR 1.5 million in financing to scale its services to international markets. The additional financing consists of corporate finance received through the Business Finland Smart Life Finland – project and direct investment by Kustaa Piha’s investment company Athensmed. With this funding, VideoVisit is strengthening its international business that started 1.5 years ago by investing in global sales and developing new services for the international market. At the same time, the Annual General Meeting of VideoVisit Ltd appointed Kustaa Piha and Marika Nordlund as new representatives of the Company’s Board.

Launched in 2010, VideoVisit has become the market leader in the field of virtual care and remote healthcare services in Finland. VideoVisit’s net sales in 2018 totaled EUR 2.6 million, and the 2019 forecast is expected to reach EUR 3.1 million. The company’s strong position as a pioneer in the Finnish healthcare field creates a solid foothold for internationalization:

– I am glad that our family business has received funding in cooperation with our customers and Business Finland to anchor us more firmly in international waters. Kustaa’s unique expertise in the field together with VideoVisit’s specialized expertise is part of our current and future success story, says Esa Ojala, Founder and Chairman of the Board of VideoVisit.

The comprehensive remote care service platform for social and healthcare service providers covers more than 100 municipalities and hospital districts domestically in Finland. The Remote Care service provided by VideoVisit has proven to be a cost-effective solution for delivering services to geographically broad areas. For example, in home care, the VideoVisit® service has proven to be up to 85% more cost-effective than a traditional physical home visit at home. In Finland, the VideoVisit® service solutions have already made over one million remote care sessions.

– VideoVisit is an advanced technology company whose services bring significant added value to customers. The company is on a healthy footing, which has been guided by the grounded and practical business attitude, combined with the highest goals. VideoVisit has distinguished itself from other companies in the industry. It is a pleasure to be part of this company and to give my support for the company’s internationalization, says Kustaa Piha.

The cost pressures in health care due to aging population, the rise of chronic diseases and limited care resources are global problems. The Remote Care Service developed by VideoVisit provides a solution to these challenges, so the company has excellent growth potential in the international market.

– It has been fascinating to be part of VideoVisit’s internationalization process within a couple of years, and promising results have been achieved in the Gulf area and Japan, says Meria Heikelä from Business Finland.

– It’s great that the company continues to work with us in the Smart Life Finland program. The program promotes the use of digital solutions in changing health care and everyday life, and is an excellent platform for a company like VideoVisit, continues Heikelä.

In international markets, VideoVisit currently has local operations in Japan, Australia, Iberia, and the Baltic countries. Also, the company is currently negotiating new customer deliveries to the Netherlands, Austria and the Middle East. With the help of the finance that has been secured, VideoVisit aims for a stronger international market position by strengthening its sales organization and launching new solutions and services for the global market.

For more information:

Esa Ojala
Founder & Chairman of the Board, VideoVisit Ltd
+358 44 045 1842

Repe Harmanen
CEO, VideoVisit Ltd
+358 40 046 7717

Kustaa Piha
CEO & Investor
Athensmed Oy
+358 50 359 6835

In 2010, VideoVisit Ltd is a Finnish company focused on customer-oriented remote care solutions. VideoVisit develops and provides a comprehensive remote care service that enables healthcare services to be delivered home regardless of time and place. The service offers solutions such as virtual care, video and chat-based online doctor appointments, online doctor consultation, and remote diagnostics. VideoVisit operates in Finland as a framework contract supplier through KL-Kuntahankinnat and Istekki Ltd framework agreements in the public health sector. Over 100 municipalities and hospital districts use the service in Finland (05/2019). In the international market, VideoVisit operates in Japan, Australia, Iberia, and the Baltic countries.

Kustaa Piha is the founder and former CEO of Med Group Oy. Nowadays, Piha invests in health service companies and growing health technology companies through its investment company Athensmed, and acts on the boards of companies. Other investments of the company include: Omaeläinklinikka, Komppi, Klinik Healthcare Solutions and Kaiku Health.