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Doctor’s appointment via chat helps to maintain the quality of the treatment – The city of Kalajoki is piloting a new service

 

The city of Kalajoki offers doctor’s appointments via chat for its citizens in primary healthcare. The new service model was developed in cooperation with VideoVisit Oy and Leluco Oy. During the piloting period, the service is free for the citizens, which continues till the end of September. How does the chat service work and what kind of feedback has been received?

 

The city of Kalajoki sought to implement a user-friendly chat function through which clients could easily and quickly have an online appointment with a doctor on weekday evenings, Saturdays and public holidays. It was also important that professionals working at the health care center would be able to consult a doctor via chat during business hours. Together with Leluco, VideoVisit developed a complete solution that includes both VideoVisit® Live chat technology and Leluco’s doctor service.

 

The citizens of Kalajoki and Merijärvi can visit a doctor virtually on weekday evenings, Saturdays and public holidays. Screenphoto of Kalajoki’s Social and Health Service Website.

 

A doctor’s appointment via chat is an exceptional service in public health care. Citizens have a direct access to visit a doctor virtually without queuing, and things are taken care of even if the client is at their summer cottage. It has been a pleasure to pursue this great project together with our partner Leluco and the professionals in Kalajoki

Miitri Sinkko, Head of Sales, VideoVisit Oy

 

Easy and safe doctor’s appointment via chat

 

During the trial period, the citizens of Kalajoki and Merijärvi can visit a doctor virtually via chat free of charge till the end of September. A doctor’s remote visit is well suited for situations when physical examinations are not needed. For example, treatment assessments, health counseling, laboratory test result interpretations, and prescription renewals are possible via chat.

 

In the chat clients can talk to a doctor via smart phone, computer or tablet. Photo Katariina Ojala/VideoVisit Oy

 

Access to doctors’ services becomes easier, even within a long distance. Clients can talk to a doctor via smart phone, computer or tablet. Conversation via chat is secure, and identification is done through suomi.fi service with online banking codes, mobile certificate or certificate card.

 

Five star service for citizens

 

According to Mervi Manninen, a health care center doctor in Kalajoki, introducing the chat function went smoothly – the start was clear, and it was easy to put into practice. The service has been used by professionals since April this year, and it was opened for local citizens at the end of May. During the piloting period, user experiences from the new service have actively been collected from both professionals and citizens in Kalajoki.

 

Mostly, the feedback has been positive. The overall rating of the local citizens who responded to the survey is five stars out of six.

Mervi Manninen, Health Care Center Doctor

 

Chat clients have also been asked to leave free-form comments and suggestions for further development. Mervi Manninen says that at the moment, the doctor’s chat is completely a text-based conversation platform in which professionals and citizens communicate by writing. “In the beginning, we wanted to test it as a text-based service, however, in the fall, the new updated version will take client feedback into consideration”, states Manninen. For example, the chat will allow the client to attach a photo of a skin issue.

 

The feedback from nurses has also been positive, and utilizing the chat has been perceived useful. The chat enables a quick contact, which has enhanced the process of reaching a doctor. “We had a broader development goal to improve collaboration between the nurses and doctors at the health care center. Previously, we were only able to consult our own doctor in the afternoon. With live chat, we can reach out to a doctor throughout the day as well”, explains Mervi Manninen.

 

Via chat, a doctor located in Tampere can consult a nurse, for example, on challenging questions that come from local citizens. “Remote doctor can present clarifying questions to the nurse without a delay, and the client gets an answer as quickly and accurately as possible. This way, the treatment quality is maintained” states Mervi Manninen when describing the benefits of the chat function.

 

More information

 

The Social and Health services in Kalajoki

The Nespaper Kalajokiseutu

 

Miitri Sinkko

Head of Sales, Video Visit Oy

miitri.sinkko@videovisit.fi
+358 (0)44 751 3069

Physiotherapy from workplace, home couch or sports field – Auron implemented VideoVisit® Live online appointment and consultation service

 

VideoVisit developed an easy and time-saving online appointment and consultation solution for the physiotherapists of Auron. “Good, now up. Turn around, back facing the camera, and then squat. There, good, and then up again”, says Minttu Vartia, a physiotherapist, as she instructs her client Timi Maunula via the mobile device’s video connection.

 

Timi Maunula injured his leg at a sports practice and had to undergo a surgery. He started remote physiotherapy because he wanted to recover quickly. Maunula says that before the remote physiotherapy sessions, he tried to rehabilitate his leg independently, but it was challenging, and he lost his motivation. He needed professional help and support in rehabilitation. Hence, he booked an online physiotherapy appointment with Auron.

 

Minttu Vartia, a physiotherapist, instructs her client Timi Maunula via the mobile device’s video connection. Picture Katariina Ojala/VideoVisit Oy

 

“At Auron, we discussed how different providers’ solutions work together. We wanted to ensure that the client’s care path is as smooth and easy as possible”, states Ilkka Pirttimaa, the Chief Digital Officer of Auron. Auron’s physiotherapy services are available in 160 locations of which 61 are already part of a centralized online booking service.

 

Why partnership with VideoVisit was sought

 

“We wanted to find a solution in which the client can book an online appointment easily. This way, the computer does all the work in finding a physiotherapist that can offer service to the client in any of our available locations at any available time”, explains Pirttimaa. The client and the therapist both receive instructions and a link via email and text message to start the online appointment.

 

VideoVisit® Live met Auron’s needs as integrating it with Auron’s appointment booking service and patient information system was easy. VideoVisit’s mobile applications are suited for all platforms, which, according to Ilkka Pirttimaa, is important. VideoVisit® is secure and approved by Kela. This is one of the reasons why VideoVisit stood out from other competitors as Auron’s client base includes many Kela’s rehabilitation patients.

 

VideoVisit’s sales manager, Miitri Sinkko, explains that collaboration negotiations with Auron began at the end of 2019. “Right from the start, a picture of Auron’s advanced way of utilizing technology was conveyed, and a clear co-operation model was quickly formed. Collaboration with Auron is a great example of how to combine service business and technology expertise together with the aim of achieving the best possible customer experience”, he continues. The well-made plans were put into effect on an accelerated schedule in March.

 

The benefits of remote physiotherapy

 

Via VideoVisit® Live service, Auron’s clients are able to do exercises and rehabilitation under the guidance of a physiotherapist at home, in their own familiar environment. Remote physiotherapy via a video connection speeds up the access to this service as available physiotherapists from various locations can serve clients. Online appointments are also cheaper, and they are possible via a mobile device or tablet.

 

According to physiotherapist Minttu Vartia, VideoVisit® Live service is a good option for those clients who have difficulties in coming to see the physiotherapist in person. “We have a lot of clients in risk groups. For example, people over the age of 70 with a medical background. There has to be a way to offer physiotherapy in every situation”, states Vartia.

 

Timi Maunula says that his leg rehabilitation is going well via video connection. Remote physiotherapy feels natural. Picture Katariina Ojala/VideoVisit Oy

 

For Timi Maunula, due to the coronavirus situation, online appointments were the only way to receive physiotherapy. It enabled treatment and guaranteed continuity. In order to ensure the proper healing process, it was important to begin the treatment right away. “Rehabilitation should take place at the same time when the tissue heals. It is very important in rehabilitation after a surgery”, emphasizes Minttu Vartia when describing the healing and rehabilitation process.

 

VideoVisit® Live solution enables smooth and non-location bound appointments. The physiotherapist utilizes the mobile device to show the client which equipment to use and how to do different exercises. Video connection makes it easy for the physiotherapist to show to the client how to perform these exercises in their home as the suitable places and equipment can be searched for together.

 

Physiotherapist Minttu Vartia has received positive feedback from her colleagues on utilizing VideoVisit online appointment and consultation service. Picture Katariina Ojala/VideoVisit Oy

 

Traditional physiotherapy includes manual treatment which means treating the tissue by using hands. In remote physiotherapy, the physiotherapist can instruct the client to perform different treatments and exercises by themselves. “Initially, physiotherapists were required to change their mindset and understand that physiotherapy can be performed effectively without  touching the skin”, states Minttu Vartia.

 

Via video connection, each physiotherapist is able to practice their own way of working. “A physiotherapist’s own personal style is reflected on the video – what they pay attention to, what kind of contact they make with the client, and how they manage the situation”, Minttu Vartia clarifies. “For example, a good and close client relationship was formed with Timi already after a couple of sessions. And we have only met via video connection”, Vartia states.

 

Coronavirus increased the amount of online appointments

 

In March of this year, the effects of the coronavirus started to be fully realized. Within a few weeks, many different service providers introduced remote services on an accelerated schedule, and daily in-person visits were turned into online appointments. “The number of professionals logging into VideoVisit service increased substantially during March and April”, states Miitri Sinkko. VideoVisit services are easy to use and reliable, which enabled quick adoption of new operating methods.

 

More information

 

Miitri Sinkko

Head of Sales, Video Visit Oy

miitri.sinkko@videovisit.fi
+358 (0)44 751 3069

 

Digital Healthcare company VideoVisit secures EUR 1.5 million financing for internationalization

Press Release – VideoVisit Ltd

Free to publish: 13th May, 2019, 9:00 AM EEST

DIGITAL HEALTHCARE COMPANY VIDEOVISIT SECURES EUR 1.5 MILLION FINANCING FOR INTERNATIONALIZATION

The Finnish company VideoVisit Ltd, which develops digital outpatient care solutions for social- and health care sectors, has secured EUR 1.5 million in financing to scale its services to international markets. The additional financing consists of corporate finance received through the Business Finland Smart Life Finland – project and direct investment by Kustaa Piha’s investment company Athensmed. With this funding, VideoVisit is strengthening its international business that started 1.5 years ago by investing in global sales and developing new services for the international market. At the same time, the Annual General Meeting of VideoVisit Ltd appointed Kustaa Piha and Marika Nordlund as new representatives of the Company’s Board.

Launched in 2010, VideoVisit has become the market leader in the field of virtual care and remote healthcare services in Finland. VideoVisit’s net sales in 2018 totaled EUR 2.6 million, and the 2019 forecast is expected to reach EUR 3.1 million. The company’s strong position as a pioneer in the Finnish healthcare field creates a solid foothold for internationalization:

– I am glad that our family business has received funding in cooperation with our customers and Business Finland to anchor us more firmly in international waters. Kustaa’s unique expertise in the field together with VideoVisit’s specialized expertise is part of our current and future success story, says Esa Ojala, Founder and Chairman of the Board of VideoVisit.

The comprehensive remote care service platform for social and healthcare service providers covers more than 100 municipalities and hospital districts domestically in Finland. The Remote Care service provided by VideoVisit has proven to be a cost-effective solution for delivering services to geographically broad areas. For example, in home care, the VideoVisit® service has proven to be up to 85% more cost-effective than a traditional physical home visit at home. In Finland, the VideoVisit® service solutions have already made over one million remote care sessions.

– VideoVisit is an advanced technology company whose services bring significant added value to customers. The company is on a healthy footing, which has been guided by the grounded and practical business attitude, combined with the highest goals. VideoVisit has distinguished itself from other companies in the industry. It is a pleasure to be part of this company and to give my support for the company’s internationalization, says Kustaa Piha.

The cost pressures in health care due to aging population, the rise of chronic diseases and limited care resources are global problems. The Remote Care Service developed by VideoVisit provides a solution to these challenges, so the company has excellent growth potential in the international market.

– It has been fascinating to be part of VideoVisit’s internationalization process within a couple of years, and promising results have been achieved in the Gulf area and Japan, says Meria Heikelä from Business Finland.

– It’s great that the company continues to work with us in the Smart Life Finland program. The program promotes the use of digital solutions in changing health care and everyday life, and is an excellent platform for a company like VideoVisit, continues Heikelä.

In international markets, VideoVisit currently has local operations in Japan, Australia, Iberia, and the Baltic countries. Also, the company is currently negotiating new customer deliveries to the Netherlands, Austria and the Middle East. With the help of the finance that has been secured, VideoVisit aims for a stronger international market position by strengthening its sales organization and launching new solutions and services for the global market.

For more information:

Esa Ojala
Founder & Chairman of the Board, VideoVisit Ltd
+358 44 045 1842
esa.ojala@videovisit.fi

Repe Harmanen
CEO, VideoVisit Ltd
+358 40 046 7717
repe.harmanen@videovisit.fi

Kustaa Piha
CEO & Investor
Athensmed Oy
+358 50 359 6835
kustaa.piha@athensmed.fi

VIDEOVISIT
In 2010, VideoVisit Ltd is a Finnish company focused on customer-oriented remote care solutions. VideoVisit develops and provides a comprehensive remote care service that enables healthcare services to be delivered home regardless of time and place. The service offers solutions such as virtual care, video and chat-based online doctor appointments, online doctor consultation, and remote diagnostics. VideoVisit operates in Finland as a framework contract supplier through KL-Kuntahankinnat and Istekki Ltd framework agreements in the public health sector. Over 100 municipalities and hospital districts use the service in Finland (05/2019). In the international market, VideoVisit operates in Japan, Australia, Iberia, and the Baltic countries.

KUSTAA PIHA / ATHENSMED
Kustaa Piha is the founder and former CEO of Med Group Oy. Nowadays, Piha invests in health service companies and growing health technology companies through its investment company Athensmed, and acts on the boards of companies. Other investments of the company include: Omaeläinklinikka, Komppi, Klinik Healthcare Solutions and Kaiku Health.

VideoVisit enters agreement with Taiwanese firm MiiS and launches a new Telemedicine solution

VideoVisit Ltd has entered into a co-operation agreement with Medimaging Integrated Solution Inc (MiiS), a Taiwan-based Horus Scope remote diagnostics solution for exclusive sales and marketing in Finland. At the same time, VideoVisit Ltd launches a new remote diagnostic solution – VideoVisit® REMOTE.

The multi-year cooperation agreement between VideoVisit and MiiS provides the basis for a long-term partnership in the development of high-quality remote diagnostic services. In addition to Finland, the signed co-operation agreement also covers cooperation for international markets.

Our cooperation with a high-tech supplier for Finnish markets and abroad is a continuation of our high-quality, easy and functional service. At the heart of our services is always the person who helps and cares, and this is the core value of our operations. We will continue our product development in line with this principle, says Repe Harmanen, CEO of VideoVisit.

For MiiS, the agreement is also a significant market opening in the Nordic market.

– VideoVisit is taking a leading position of telemedicine in the Finland. We look forward to join co-operate with the new remote diagnostic solution – VideoVisit® REMOTE in the telemedicine industry, and accelerate the processing of precision medicine giving back the human being, says Dr. Stefan Cheng, President of MiiS.

VideoVisit® REMOTE – Remote Doctor Solution will be released

The cooperation agreement between VideoVisit and MiiS is part of VideoVisit’s strategy to bring high-quality and easy-to-use remote medical solutions to the market, for instance, for acute healthcare medical shortages. VideoVisit officially launches a new VideoVisit® REMOTE telemedicine solution in Tampere on Social and Health Care ICT exhibition in Tampere, Finland.

– Easy and good care is the core of our services. With the new solution, we enable diagnostics where it has been more difficult to date in terms of cost or availability. At the same time, people’s need to travel long distances also decreases and thus makes everyday life easier, explains Harmanen.

For more information:

Repe Harmanen
CEO – VideoVisit Ltd
repe.harmanen@videovisit.fi
P. +358 40 046 7717

Stefan Cheng
President – Medimaging Integrated Solution Inc.
stefan@miis.com.tw
P. +886 3 5798860

VideoVisit signs a Memorandum of Understanding with Manarat Al-Mamlakah Group in the Kingdom of Saudi Arabia

VideoVisit Group press release, for immediate release

H.H Prince Ahmed Bandar Alsudairy and Mr. Esa Ojala signing memorandum of understanding during the signing ceremony

VideoVisit Ltd has entered into a memorandum of understanding (MOU) with Manarat Al-Mamlakah Group, headquartered in Riyadh in the Kingdom of Saudi Arabia, aimed at introducing VideoVisit® digital outpatient care services to the rapidly developing Saudi healthcare market.

Founder and Managing Director of VideoVisit Ltd, Mr. Esa Ojala signed the MOU with the Chairman of Manarat Al-Mamlakah Group, H.H Prince Ahmed Bandar Alsudairy during a signing ceremony held at His Highness’ palace in Riyadh, Saudi Arabia.

“This MOU signals that there is a strong demand for the Finnish healthcare technology and knowhow in Saudi Arabia. VideoVisit wants to support and actively be part of the ongoing healthcare reform in Saudi Arabia driven by the ambitious Vision2030 strategy set by the Saudi government.” said Managing Director Esa Ojala. “This is a significant step forward for us in entering into the Saudi Arabian healthcare sector.”

H.E Petri Peltonen Under Secretary of State at the Finnish Ministry of Employment and H.E Pekka Voutilainen, Finland Ambassador to the Kingdom of Saudi Arabia were representing the Finnish Government at the signing ceremony.

The signing was part of a Finnish business delegation mission to the Kingdom of Saudi Arabia being led by H.E Petri Peltonen Under Secretary of State at the Finnish Ministry of Employment.

For more information

Esa Ojala
Managing Director – VideoVisit Ltd
esa.ojala@videovisit.fi
+358 44 045 1842

Juhana Ojala
CEO – VideoVisit Global Ltd
juhana.ojala@videovisitglobal.com
+358 40 5682182

 

VideoVisit Group strengthens its organization with new appointments

Jukka Paldanius – Newly appointed CXO of VideoVisit Global Ltd

VideoVisit Group press release, Free to be released on 4th April 2018

VideoVisit Group continues its strategic growth by appointing Markku Karjalainen as CIO of VideoVisit Ltd and Jukka Paldanius as CXO of the subsidiary VideoVisit Global Ltd. With these new appointments, VideoVisit Group strengthens its internal readiness to further develop VideoVisit® services and entering into new international markets.

Markku Karjalainen brings valuable management-level experience on IT-security and software development

In a new position created at VideoVisit, Markku Karjalainen brings decades of experience on managing and leading different size development projects. His long experience at Siemens, IBM and F-Secure in managing technical development projects, risk assessment and IT-security raises the software development of VideoVisit to the next level in a market situation where there’s increasing interest to VideoVisit® services.

“As the number of customers grows, it is natural to develop and invest also into our organization capability to answer for the new customer needs and future growth. With Markku, we get extremely seasoned professional and strong character to steer our growth and service development to a level that enables us to scale up to new markets. At the same time, Markku’s background from F-Secure gives VideoVisit more tools to be the leading remote healthcare service provider in terms of data security and usability also in the future.”, explains Esa Ojala, the CEO of VideoVisit Ltd.

Jukka Paldanius adds customer experience in distributing VideoVisit® services to global markets

As the newly appointed CXO, Jukka Paldanius strengthens VideoVisit Global’s capability especially in distributing digital outpatient care concepts and service processes to international customers and partners. Previously Paldanius has been working for the city of Helsinki Service Center being responsible of the Service Center’s remote care solutions. At the Service Center he was responsible, for example for operating VideoVisit® Home virtual care service, which has become one of the main service models of the city of Helsinki’s home care services.

“Appointing Jukka Paldanius as CXO of VideoVisit Global is a really important strategic step for us towards our long-term targets in international markets. One of our competitive advantages has been extremely broad and deep knowhow on developing digital outpatient care service processes and integrating technology into these processes. At VideoVisit, Jukka will be responsible especially for developing our technical consultation services business. This is part of a larger transition where we move from a software company to a complete service provider including both technology and consultation services”, states Esa Ojala.

For more information

Esa Ojala
Managing Director – VideoVisit Ltd
esa.ojala@videovisit.fi
+358 44 045 1842

Markku Karjalainen
CIO – VideoVisit Ltd
markku.karjalainen@videovisit.fi
+358 44 779 0824

Jukka Paldanius
CXO – VideoVisit Global Ltd
jukka.paldanius@videovisitglobal.com
+358 40 674 2239

2018 – The year of virtual care!

VideoVisit Ltd has been selected to participate in the EU Gateway mission to Japan

VideoVisit Ltd has been selected to participate in the EU Gateway | Business Avenues Healthcare & Medical Technologies | Japan mission, scheduled to be starting on 16/04/2018.

VideoVisit will be one of the 40 companies from across the EU, which have the opportunity to gain first-hand experience in dynamic markets and establish business contacts with local companies via the business matching events and meetings.

More information about the upcoming EU Gateway mission can be found from the official website of the EU Gateway programme.

VideoVisit Ltd to establish global subsidiary – VideoVisit Global Ltd

Michael Haralson is the new COO of VideoVisit Global Ltd

VideoVisit Global press release, Free to be released on 6th November 2017

VideoVisit Ltd, which has grown to become the market leader in outpatient care solutions in Finland within the last two years, will establish VideoVisit Global Ltd, a subsidiary focusing on expansion of VideoVisit® health technology solutions to global markets. Juhana Ojala, previously Sales Director of VideoVisit Ltd, has been appointed as Managing Director of the new subsidiary. VideoVisit Global Ltd is also pleased to announce the appointment of Michael Haralson as the new COO. Haralson brings extensive experience in technology, strategy and expanding to international markets from his previous experience at Nokia Corporation, Amino Communications and Techcode Finland.

Market leader position in Finland boosts internationalization

Establishing VideoVisit Global Ltd is part of VideoVisit’s strategic vision to rapidly enter foreign growth markets that are experiencing increasing demand for Finnish health technology and know-how.

“In Finland, in a very short time, we have become the market leader in the public healthcare market with about 80% market share. The major reason are the framework agreements signed with KL-Kuntahankinnat in 2016. A strong domestic market position gives us an excellent capability to seek stronger growth from the international markets” states Esa Ojala, Managing Director, VideoVisit Ltd.

VideoVisit Global offers solutions to the challenges of large elderly markets

In Finland, the results achieved with VideoVisit’s virtual care has attracted a great deal of international interest, even from foreign health ministries. VideoVisit Global’s goal is to utilize the strong home-grown expertise in virtual care for older and chronically ill patients and to duplicate the service concept abroad.

“Market research conducted in 2017 shows that globally Finland is the leading country in the field of virtual care. We definitely want to take advantage of this lead. VideoVisit Global Ltd will target big market areas where aging is already a huge challenge to providing social and health care services. A good example is the South East Asia market and in particular, Singapore. The first international customer projects are scheduled to start immediately in the first half of 2018,” says Juhana Ojala, Managing Director, VideoVisit Global Ltd.

Michael Haralson brings experience in creating an international distribution network

One important aspect of VideoVisit Global Ltd’s business cornerstone is the creation of close partnerships with local distribution channels and partners. This business strategy is strengthened by the appointment of Michael Haralson as the company’s COO. His long experience at Nokia Corporation where he worked with telecom operators and distributors, provides the necessary insight into rapid and coordinated entry of selected target markets with local distribution channels.

Michael Haralson states, “There is high demand for elderly care solutions that use seamless technology while at the same time reducing or keeping costs low. I’m excited to take a key role in expanding the VideoVisit® solution globally with partners, distributors and end-customers. We will bring not only a proven solution to international markets, we’ll also help to solve a growing social healthcare problem.”

For more information

Esa Ojala
Managing Director – VideoVisit Ltd
esa.ojala@videovisit.fi
+358 44 045 1842

Juhana Ojala
Managing Director – VideoVisit Global Ltd
juhana.ojala@videovisitglobal.com 
+358 40 568 2182

Michael Haralson
COO – VideoVisit Global Ltd
michael.haralson@videovisitglobal.com
+358 40 532 7577

VideoVisit Ltd has been selected to participate in the EU Gateway mission to Thailand and Singapore

VideoVisit Ltd has been selected to participate in the EU Gateway | Business Avenues Healthcare & Medical Technologies | Thailand & Singapore mission, scheduled to be starting on 04/09/2017.

VideoVisit will be one of 50 from across the EU, which have the opportunity to gain first-hand experience in dynamic markets and establish business contacts with local companies via the business matching events and meetings.

More information about the upcoming EU Gateway mission can be found from the official website of the EU Gateway programme.

For more information, please contact

Juhana Ojala
Co-Founder, Sales Director
juhana.ojala@videovisitglobal.com
P. +358 (0)40 568 2182