Customer Success Manager
Kuopio, Finland or Vantaa, Finland
VideoVisit is the leading Nordic telehealth company, developing Virtual Care solutions for home care and healthcare sectors. We are focused on digitalizing outpatient care in primary care, hospital care and social care services.
VideoVisits Customer Success Manager is the most vital VideoVisit person to continuously ensure the success of our customer both value creation and satisfaction viewpoints.
CSM takes care of customers in comprehensive ways, including onboarding, contract renewals, upsell, customer case management etc, CSM is the face of VideoVisit to customers. VideoVisits CSM manages multiple customers in Finland and globally.
Responsibilities
Customer Success Manager main responsibilities
Customers onboarding and contract renewals
Maintain and improve healthy and productive relationship with customer base
Plan and help VideoVisit services usage development with customerse
Globally partner and distributor partnership management in the near future
Product instructions/documentation and trainings (Onboarding)
Driving the growth of recurring revenue with the customers (Upsell)
Minimum Requirements
- Experience in social- and health sector
- Bachelor’s degree
- Exceptional written, oral communication, and critical thinking skills
- Experience of using CRM, ticketing platforms and tech savvy mentality
- Understanding of SaaS business model
- Understanding of customer success metrics
- Selling mindset, experience communicating with C-level
- Excellent verbal and written communication skills in Finnish, Swedish and English
- Capability to handle multiple projects and customer cases simultaneously
Benefits and Offerings
- Competitive compensation
- Work with the leading companies and interesting projects in the virtual healthcare market
- A positive and busy working environment, great colleagues, and an informal atmosphere
- Exciting and open workplace with freedom with responsibility
- Professional development opportunities
- VideoVisit supports remote working, although applicant must be able to meet his/hers own customers on quarterly basis
We offer a once-in-a-lifetime chance to join an amazing growth story in an ambitious but joyful working culture. Having a family company background, we don’t only see you as a team member, but you will also be part of our close VideoVisit family.
Information and application
We will be reviewing applications on an ongoing basis, so if this sounds like the right opportunity for you, please send your application the soonest.
For more information please reach out to Jukka Suihkonen via email; jukka.suihkonen@videovisit.fi
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